Privacy Policy

1. Our Role in Processing Data

To clearly explain how we handle data, it is important to distinguish between two different roles we play:

• As a Data Controller: When you register for an AutoClients.io account, visit our website, or contact our support team, you provide us with your personal data. In this scenario, we act as the Data Controller and determine how and why this data is processed.

• As a Data Processor: AutoClients.io provides a suite of tools (CRM, marketing automation, website builders, etc.) that you use to manage your own business. The data you upload, collect, or manage within the platform regarding your own clients, leads, or members is "Customer Data." In this scenario, you are the Data Controller, and we act as the Data Processor, processing this information solely on your behalf and according to your instructions.

2. Information We Collect

2.1 Information You Provide to Us (As a Controller)

• Account Information: When you sign up, we collect your name, email address, phone number, company name, and password.
  

• Billing Information: If you purchase a paid subscription, you provide billing details. Note: We use third-party payment processors (such as Stripe) to handle payments. We do not directly store or process full credit card numbers.
  

• Support and Communications: Information you provide when you contact our support team, participate in surveys, or engage with us on social media.

2.2 Information We Collect Automatically

• Usage Data: We collect metrics on how you interact with the platform, such as features used, time spent on pages, and click paths.

• Device and Technical Data: IP addresses, browser type, operating system, referring URLs, and device identifiers.

• Cookies and Tracking Technologies: We use cookies to maintain your session, remember your preferences, and track website analytics.

2.3 Customer Data (Processed on Your Behalf)

When you use AutoClients.io, you may input or integrate data about your own customers. This includes:

• Contact information (names, emails, phone numbers) stored in the CRM.

• Communication history (via integrated Email, WhatsApp, SMS, or Live Chat).

• Membership portal data (information about users accessing courses or content you create).

• E-commerce and transaction data (processed via your connected payment gateways).

• Social media profiles (when you connect channels like Facebook or Instagram for post scheduling).

We do not use your Customer Data for our own marketing purposes or sell it to third parties.

3. How We Use Your Information

We use the data we collect (as a Data Controller) for the following purposes:

• To Provide the Services: To set up your account, facilitate login, and ensure the platform functions correctly.

• To Communicate with You: To send administrative notices, product updates, billing reminders, and security alerts.

• To Provide Customer Support: To troubleshoot issues and answer your questions.

• To Improve our Platform: To analyze usage trends, fix bugs, and develop new features.

• For Marketing: To send you promotional content about AutoClients.io, subject to your communication preferences.

• For Security and Compliance: To detect fraud, prevent abuse of our terms, and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who help us run our business (e.g., cloud hosting providers, email delivery services, telecommunication partners for SMS/WhatsApp routing, and payment processors). These providers are contractually bound to protect your data.

• Third-Party Integrations: If you choose to connect AutoClients.io to third-party tools (e.g., Stripe, Facebook, Instagram), data will be shared with those services according to the permissions you grant.

• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of Mooofit Limited, our users, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. International Data Transfers

Mooofit Limited is based in Hong Kong. However, to provide our Services globally, your data (and your Customer Data) may be transferred to, stored, and processed in countries outside of your residence, including the United States, where our primary hosting servers and sub-processors may be located. By using AutoClients.io, you consent to these transfers. We ensure that appropriate safeguards are in place to protect your data internationally.

6. Data Security and Retention

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you have specific rights regarding your personal data.

For Users in Hong Kong (PDPO): Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, request access to it, and request correction of any inaccuracies.

For International Users (including GDPR & CCPA): You may additionally have the right to:

• Request deletion or erasure of your personal data.

• Object to or restrict the processing of your data.

• Request data portability (receive your data in a structured, commonly used format).

• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information in Section 9. Please note that if you receive marketing communications from an AutoClients.io user (our customer), you must contact them directly to unsubscribe or exercise your rights regarding their database.

8. Third-Party Links and User-Created Websites

AutoClients.io allows users to build websites and sales funnels. We are not responsible for the privacy practices of the websites created by our users, nor are we responsible for any external links provided on our platform. We encourage you to review the privacy policies of any website you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected]